This policy explains how to cancel a booking made with Krxnch Travels, what charges apply, which components cannot be refunded, and how long a refund takes to reach you.
Last updated: 30 July 2026
All cancellations must be sent in writing to info@krxnch.com from the email address on the booking, or confirmed in writing after a call. A cancellation is effective from the date and time we receive your written instruction, not from the date of a phone conversation. Cancellation charges are calculated on that date.
The scale below applies to the land portion of a tailor-made itinerary where the supplier has not imposed a stricter condition. Your written confirmation states the exact schedule for your booking, and where a supplier's terms are stricter, those terms prevail.
Once cancellation charges are agreed, we raise the refund with the relevant suppliers immediately. Amounts we hold are released within 7 to 10 working days. Amounts held by an airline, hotel, cruise line or consulate are released only after that supplier processes them, which commonly takes 30 to 90 days and is outside our control. Refunds are made to the original bank account or payment instrument used; we do not make refunds in cash or to a third-party account.
If a supplier cancels a service, or a route is closed by an authority, we pass on the full amount of any refund or credit the supplier makes available, without deducting our own charges on that component. Where the supplier issues a credit note rather than a refund, we transfer that credit to you on the terms the supplier sets.
Where a trip cannot proceed because of weather, landslides, natural disasters, epidemics, strikes, civil unrest, airspace closures, government orders or the suspension of a pilgrimage route, refunds are limited to what suppliers release. We do not levy our own cancellation charge in these circumstances.
No refund is due for services not used during a trip — including missed meals, unused hotel nights, unused transfers, voluntarily skipped sightseeing, or early departure — and no refund is due where travel is denied or curtailed because of incorrect documentation, immigration refusal, or non-compliance with a supplier's rules.
Visa assistance fees cover our documentation, appointment and tracking work. Once that work has begun, the fee is not refundable, and a visa refusal is not a ground for refund of either the government fee or our fee. We make no representation about the likelihood of approval.
If you disagree with a cancellation calculation, write to info@krxnch.com with your booking reference. We will share the supplier's own cancellation statement so you can see exactly what was charged and by whom.
Krxnch Travels is an independent travel planning and holiday booking company. We are not affiliated with any airline, hotel chain, embassy, visa office or government organization unless specifically mentioned.