How booking works, start to finish
No hidden steps and no verbal promises. Here is exactly what happens from your first enquiry to your return home — including when you pay, how much, and what happens if plans change.
- Step 1
You send an enquiry
Share your destination, approximate dates, number of travellers and an indicative budget by form, phone, email or WhatsApp. There is no cost and no obligation at this stage.
- Step 2
A consultant calls you
A named travel consultant contacts you to understand the trip properly — pace, hotel category, flights, what matters and what does not. We aim to respond to every enquiry within one working day during business hours.
- Step 3
You receive a written quotation
We send an itemised proposal in writing: the itinerary, named hotels and room categories, flights, transfers, what is included, what is excluded, the total price per person and per party, applicable GST and TCS, and the payment schedule. Nothing is verbal.
- Step 4
You review and revise
Revisions are free. We adjust hotels, dates, inclusions or budget until the proposal is right. Prices are re-confirmed at each revision because airline and hotel rates move.
- Step 5
You confirm and pay the booking amount
On your written approval we raise a GST invoice and collect the booking amount stated on it — typically a percentage of the trip cost, with the balance due before departure. Exact amounts and dates are always on your invoice.
- Step 6
We confirm the booking
We book hotels, flights, transfers and experiences, and send you the confirmations. Some suppliers require full prepayment at this stage; where that applies it is stated in your quotation before you pay.
- Step 7
Balance payment and documents
Once the balance is settled per the invoice schedule, you receive your final travel documents — vouchers, tickets, itinerary, visa paperwork where applicable and emergency contacts.
- Step 8
While you travel
Your consultant remains your point of contact, and travellers on a trip with us can reach our on-trip support line for issues on the ground.
Changes, cancellation and refunds
Cancellation charges are driven by the airlines, hotels and ground operators holding your booking, and rise as departure approaches. Our service fee is separate and is disclosed on your invoice. Refunds, where due, are processed to the original payment method after supplier recoveries are received. Full terms are in our Refund & Cancellation Policy and Booking Policy.
Krxnch Travels is an independent travel planning and holiday booking company. We are not affiliated with any airline, hotel chain, embassy, visa office or government organization unless specifically mentioned.
Booking questions
Do I pay anything to receive a quotation?
No. Enquiries, consultations and written quotations are free. You pay only after you approve a proposal in writing and receive an invoice.
How much do I pay to confirm a booking?
The booking amount depends on the trip, the suppliers involved and how close the departure is. It is stated on your written quotation and invoice before you pay anything. Some airfares, peak-season hotels and cruise fares require full prepayment.
Which payment methods do you accept?
UPI to our registered business ID, bank transfer to the Krxnch Travels current account, and credit or debit card through a secure payment-gateway link. All of these are named on your invoice. We never accept payment to a personal account or in cryptocurrency, gift cards or cash couriers.
Are the prices on the website final?
All prices shown are indicative starting points, quoted per person on twin sharing, and are not a guaranteed or final price. Actual cost depends on travel dates, availability, hotel category, group size, airline fares and applicable taxes at the time of booking. Prices are subject to change until a written confirmation and invoice are issued. Government taxes, GST and TCS apply as per prevailing Indian law.
Can I change my trip after booking?
Often yes, subject to supplier rules. Date changes, hotel changes and name changes may attract airline, hotel or operator charges plus our amendment fee, all quoted to you in writing before we act on the change.
What happens if I cancel?
Cancellation charges are those of the airlines, hotels and operators concerned, plus our service fee, and they increase closer to departure. The applicable slabs are set out in our Refund & Cancellation Policy and repeated on your invoice.
Do you guarantee visas?
No. We prepare and submit documentation and book appointments, but the decision, timeline and government fees rest with the embassy or consulate. Visa fees are non-refundable if an application is refused.
What if something goes wrong during the trip?
Contact your consultant or our on-trip support line immediately so we can resolve it while you are travelling. Complaints can also be raised in writing to info@krxnch.com; we acknowledge them and respond with a resolution or an explanation.
Begin with a free quotation.
Tell us where you would like to go. You will receive a written, itemised proposal — no payment until you approve it.